We understand that your trust is our most important asset and are committed to the protection and proper use of your personal information. We are further committed to maintaining an understanding of the products you find to be most valuable and your feedback. We respect your privacy and take great care to safeguard information in our possession.
What Information Do We Collect?We collect various types of information depending upon how you use our site. When you order from us, we collect your name, billing address, shipping address, email address, phone number, and credit card number (with expiration date).
When you become a registered user at KPPerformance.ca, we collect your name, billing and mailing addresses, email address, and a password. This information is gathered to make your shopping experience as a registered user the quickest, and easiest possible. However, we do not store any Credit Card information. We use Moneris as our Merchant Processor (we connect directly with their server to process credit card transactions) as a further commitment to safeguarding your credit card information.
Like most standard sites we use log files. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the website, track user's movement in the aggregate, and gather broad demographic information for aggregate use. We may use a third party to help analyze our log files. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from KPPerformance.ca.
What Are Cookies and Do We Use Them?A cookie is a small piece of information sent by a Web site that may be saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At KPPerformance.ca, we use two kinds of cookies: session cookies and persistent cookies.
Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at KPPerformance.ca. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.
Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At KPPerformance.ca, you may choose to accept a persistent cookie to give you a more personalized shopping experience and to help you navigate our store more efficiently. We use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not.
Cookies can be used by a web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At KPPerformance.ca, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your name, address, or payment information) is stored safely and separately on our secured servers, and you need to provide a password to access it.
We may use your information in a number of ways, including the following:
- To improve the content on our Web site. For example, we may use log files to find out which parts of our site or our products are visited most often.
- To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.
- For marketing and promotional purposes. For example, we send out emails to our customers about products or events that we think may be of interest to them. Marketing and promotional emails will only be sent to those individuals who have opted in to receiving email.
- We also may send you offers for discounts on our site.